IT Support

IT Support

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Peace of mind

With our team of engineers, support requests are typically answered in minutes, not hours or days. We understand that our support and service dedication is what keeps our customers so loyal.

Convenience

Centrally located in London, IT Energy will be able to provide you with on-site IT Support within London and the surrounding areas as well as remote support to anywhere in the world.

Value

From standalone services to bespoke IT support packages, IT Energy can office a range of different IT services that offer transparency and fill your individual or business goals and future projects.

We operate a dedicated telephone and email helpdesk.

Our technicians can connect directly and securely to your desktops and servers to diagnose problems remotely, allowing most telephone support calls to be resolved there and then. If required, we can attend site too.

Our standard helpdesk package covers most cases with 9am to 6pm availability, but we know that not all companies are the same.  If your firm requires extra, extended, helpdesk cover for your early-bird and night-owl workers we can offer cover up to 13 hours a day, Monday to Friday and 9am to 6pm during the weekends & UK bank holidays.

Standard Client Support Plans

Bronze Package

Unlimited Remote Support*
Managed Anti-Virus
PC Patch Management & Monitoring
*standard support hours

From £25.50 per month per user (ex VAT)

Sliver Package

Unlimited Remote Support*
Managed Anti-Virus
PC Patch Management & Monitoring
Onsite Support*
50Gb Mailbox
*standard support hours

From £35 per month per user (ex VAT)

Gold Package

Unlimited Remote Support
Managed Anti-Virus & Malware
PC Patch Management & Monitoring
Onsite Support
50Gb Mailbox
Online backup with 100Gb data
Custom Email Signatures
Tailored support hours

From £50 per month per user (ex VAT)

Bespoke support packages are also available. These packages can be used to combine our support packages with all our other IT support services into one affordable monthly cost with no hidden extras, giving you peace of mind that you are in control of your IT budget.

Cloud Hosting Solutions

A private cloud is often defined as the type of cloud that companies build in-house, thus providing all the guarantees that come with a dedicated hardware infrastructure. Hosted privately in two separate data centres in London UK,  our vCloud solution combines the benefits of a dedicated infrastructure with all the flexibility and on-demand resources of the public cloud. Support, failover and full server backup comes as standard with all vCloud solutions.

 

 

Benefits of Cloud Hosting

Scalable

Instantly adapt cloud resources to respond to web traffic events and sales & marketing drives, allowing more effective use of hosting budgets.

Location

With cloud hosting, there is no need to worry about where to house your power guzzling servers.

Reliable

No single point of failure' architecture and 'no-compromise' approach to hardware investment guarantees unbeatable cloud server reliability.

Zero Hardware Woes

Remove the worry of failing hardware and the unwanted costs of replacing failed hardware components.

Other Support Services Available

Domain & DNS Management

Confused by DNS and what all the records mean? Take the stress out of setting up a domain name as well as understanding and managing your DNS setting from as little as £30 a year (ex VAT).

We can also help with your SSL certificates too!

Office 365 Services

Ready to move to Office 365? We've got you covered.

With all the different office 365 products on the market, we'll help you identify the right product for you, complete the setup, handle data migration and whats more, provide support as standard.

Contacts us now for more information migrating to Office 365

 Hardware Purchasing

We work directly with a number of hardware providers and channel partners, allowing us to offer our clients the best possible price on new IT equipment. All our quotes include all hardware and support work, so there are no hidden costs.

All you need to do is let us know your requires and IT Energy will do the rest of the leg work for you.

Online Backup

Automatically keep a copy of your files safe with our online backup service. If you lose or break your server, PC or Mac you can easily restore the files back to your system.

Server & Network Support

Our Server & Network IT Support package is the heart of our service and the most popular with our customers, providing both peace-of-mind and effective IT.

Domain & DNS Management
Office 365 Services
Hardware purchasing
Online Backup
Server & Network Support

One & Only

Team of Experts